How to send us an app crash log

Locating iPhone & iPad app crash logs

If an app is freezing or crashing regularly, we may request crash logs from you to help us diagnose any issues. Crash logs contain information about what the app was doing just prior to the crash.

To find a log file, please sync your iPhone, iPod or iPad first, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name.

~/Library/Logs/CrashReporter/MobileDevice/<your device name>/

Windows XP
C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\<your device name>\

Windows Vista
C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your device name>\

Once you’ve located the correct file, please email it back to us.